Our return and exchange policies are designed to give customers peace of mind and complete satisfaction on any purchase from National Covers. If you are not satisfied with your purchase, contact our Returns Department and we will address your concerns and work to correct them.
National Covers guarantees that the product you order will arrive in new condition and be free of defects. If your item does not meet the criteria, you must contact us within 30 days of receipt of the product to initiate a return or exchange. After 30 days, we are unable to process returns or exchanges. Should you have an issue related to the way the cover fits, it must be addressed within the initial 30-day period and cannot be remedied through a warranty claim.
Items that cannot be returned due to the made-to-order, custom nature of the product will be indicated as such within the "Warranty & Returns" section of the product page.
Canceling an Order
If you need to cancel your order, understand our shipping time from entry is 24 hours. Contact a Customer Service Representative and we will do our best to cancel your order before it has shipped. Based on expenses incurred to begin production, made-to-order items canceled after production has started will incur a 10% restocking fee based on expenses incurred.
After Product Has Shipped
If your order has shipped, there are fees assessed to us from our vendors, partners, and shippers when an order is canceled after it has shipped. Unfortunately, we must pass these charges on to customers.
How to Return an Item
Submit a return request within 30 days of receiving your product. If you wish to return your new item for a refund or exchange, please click on this link to fill out our Return Form
You will be issued a Return Merchandise Authorization (RMA) number. The purchaser is responsible for return shipping cost. An 18% restocking fee is added to all returns. On Bimini Kits returns the restock fee is 20%.
Item must be received by National Covers within 15 days of receiving an RMA number. If this is beyond the 15 day return period, the return request may be denied. Refund, minus any applicable shipping or restocking fees, will be issued to your payment method when item has been received and inspected at our warehouse. Refund will appear on your statement within 7-10 business days of arriving at our warehouse.
How to Exchange an Item
Follow the steps above for returning the product you wish to exchange The replacement item will be shipped when original purchase is returned to National Covers.
You will receive an email with instructions on the return and exchange. All purchases are subject to one exchange per item purchased. Exchanged products will be shipped after we receive, inspect, and approve your returned product. If you need your new item immediately, you may consider placing a new order. Please notify your Customer Service Representative at 1-800-616-0599.
We want you to have a quality product that suits your needs. Within 30 days of receipt of your order, you may return your purchase for a refund or exchange, provided it meets the criteria outlined below.
- The product must be in new condition, in the original packaging, and contain all original components.
- Covers that are soiled, wet, mildewed, torn, or in used and non-salable condition cannot be accepted for a refund or exchange. The cover must be clean and free of debris, including grease stains or pet hair. (Please make sure your vehicle is clean before you try on your cover).
- Custom products may not be returned or exchanged, other than those for workmanship or material defect.
- Products purchased from unauthorized 3rd Party sellers are not covered by the Eevelle Manufacturer Warranty.
- Replacement patio cushions, patio umbrellas, custom floor mats (logo and non-logo), closeout, and products purchased “as is” are not eligible for return, exchange, or refund.
We offer an extended return period during the holidays to accommodate gift giving. Products purchased between November 15 – December 31 are eligible for returns until January 31. Normal condition restrictions apply.
Purchases that qualify for refunds will be credited to your original form of payment. All approved refunds are processed, and credits issued within 5 business days. Note: it may take an additional time for the credit to show on your statement. Please be aware that return shipping cost for a refund request will be the purchaser's responsibility. Any product returns for a refund beyond 30 days is at the discretion of Eevelle and may incur increased restock fee.
Items that are purchased on a promotion that offers a free or reduced product with purchase:
A full refund or credit for exchange for the original purchase price will be issued on approved returns where free or reduced-priced product is returned with the purchased product in its original package and the original quantity.
A partial refund or credit for exchange will be issued for the original purchase price on approved returns where the free or reduced-price product is not in salable condition, has been used, or has not been returned with the product purchased for the offer (as noted in the customer invoice). The retail value of the free product not returned, less any amount paid for the product in the case of a reduced-price offer, will be deducted for the original purchase amount to determine the final amount of the refund or credit for exchange.
National Covers will not accept any packages in which freight are collect or COD. All returned items require an RMA number and will be subject to inspection prior to final approval for a refund or exchange.
Within Lower 48 States:
The cost of return freight will be the purchaser's responsibility for any products sent to National Covers for refund or exchange.
Outside Lower 48 States:
The cost of return freight and applicable customs and duty charges will be the purchaser's responsibility for any products sent to National Covers for refund or exchange.
NOTE: All expedited shipping charges are non-refundable.